Please explain the product naming scheme S310, R320 etc Each character of the product name has its significance. For e.g. an S310E is named so because: S: The 'S' stands for storage. The card has built in iSCSI acceleration. 'R' means RDMA acceleration. 'N' means that this card is a NIC with stateless offload only. 3: The 3 stands for the third generation card. 10: This implies a single port 10G interface. 20 would mean 2 ports, 10G each Port. 02 would mean 2 ports 1G each port E: This means the host interface is PCI-Express. An X here would mean PCI-X
How many lanes does your PCI express card support? Up to 8.
Does the PCI express support Rev 2.0? No. It supports upto 1.1
Is PCI-X backward compatible with legacy PCI? Yes
What are the device ID and vendor ID for the product? Vendor ID is 1425
Where can I find the serial number of your card? The serial number is stuck on the card. It starts with 2 letters followed by 8 digits. For example: PT12345678
Are your products RoHS compliant? Yes. Chelsio's entire family of T3 based products are in conformance to the "Restriction of the Use of Hazardous Substances in Electrical and Electronic Equipment" (RoHS 6/6, 2002/95/EC) directive.
What are the different OS's that you support? Currently we support Linux, Windows and FreeBSD
I want to RMA the Chelsio card. What is the procedure for it? Please send email to support@chelsio.com
What kind of software documentation is available? Links to software documentation are available from our support page. For driver developers we can make reference drivers available upon request. Installation instructions are available in the README file along with every driver.
What level of board description is available? Available upon request.
What level of chip description is available? Available upon request
Is there a Programmer's guide available? Available upon request
Is the Linux driver open source? Yes
Is the iSCSI target software open source? No
Are there any regulatory reports available for your products? Available upon request
I have a PCI-X card; will it work in a legacy PCI slot? Yes. Our cards are backward compatible
I have a PCI express card; will it work in a x16 or a x4 slot? Our cards support up to 8 lanes, so they will work in a x16 slot as a x8 card and in a x4 slot as a x4 card.
What do the different LEDs mean? Green: Link Established Yellow: Link Active Red: ON by default during power-on. When the driver is loaded, this is turned OFF
What are the minimum hardware requirements of my system? We don't impose any requirements. For best results the CPU and system memory are the typical bottlenecks.
Is the Chelsio card hot-pluggable? No
What are the different physical connectors available for your card? Optical (SR & LR), CX4, SFP+, Base-T
Can I use my own pluggable optics module? Yes
Do you make your own XFP module? No, but the modules are available for sale through Chelsio.
What 10G switches do you recommend? Please visit our switch partners page at http://chelsio.com/switch_partners.html to see the list of switch companies we work with.
Why did I not receive a driver CD with my card? You can download our drivers from our driver download page. service.chelsio.com
Where can I find the driver files? service.chelsio.com
What is an rpm file? This is a package manager file. This contains the Chelsio driver patched on to the base kernel that is specified. The install instructions are part of the README that comes with the download.
How do I install the driver? Once you download the driver follow these simple instructions: 1) Go to the /src area 2) make && make install 3) modprobe cxgb3 (this will load the base driver) *required 4) modprobe t3_tom (this will load the offload module) *optional
I have installed the driver, what do I do now 1) Assign an IP address to the Ethernet interface. For e,g, ifconfig eth0 102.50.50.101 netmask 255.255.255.0 up 2) You are ready to send traffic
How do I check which version of the driver I have? You can use the Linux built in tool ethtool. Usage: ethtool -i eth2 (eth2 is just an example, please make sure you use the interface that you have got assigned to the Chelsio card)
How do I upgrade the firmware? You can use the Chelsio tool cxgbtool provided as part of our driver download. Usage: cxgbtool eth2 loadfw (eth2 is just an example, please make sure you use the interface that you have got assigned to the Chelsio card)
How do I tell which ethX interface is the Chelsio card? ifconfig will list all the interfaces that up. If the Chelsio card is not up you can use ifconfig -a. The interface which has a MAC address that starts with 00:07 is the Chelsio card
How do I upgrade my driver? Download the latest driver from the Chelsio download page. Follow the instructions in the README file. This will be a new install which will override your previous driver.
How do I uninstall my driver? 1) Go to the /src area 2) make uninstall
I get a firmware mismatch warning. What do I do? You can use the cxgbtool which is part of the driver package to change the firmware. Please download the required firmware binary from service.chelsio.com. Use the following command to change the firmware: cxgbtool loadfw
12. Why is the performance with the inbox'd driver low? Is there LRO support for the inbox'd driver? The inbox'd driver has lower performance because of lack of LRO support. There will be LRO support added to the inbox'd driver starting from kernel version 2.6.27.
I have installed the driver, what do I do now In the "Network Connections" window, right click on the Chelsio device. Then click on "Properties". Highlight "Internet Protocol TCP/IP" entry and click on "Properties". Assign an IP address. You are now ready to start sending traffic through the Chelsio adapter.
How do I check which version of the driver I have? Go to Device Manager -> Network Adapters Right click on the Chelsio Ethernet Adapter, click on Properties, click on the Driver tab. You will see the driver version listed.
How do I uninstall my driver? Go to Device Manager -> Network Adapters Right click on the Chelsio Ethernet Adapter, click on Uninstall. Go to Device Manager ->Multifunction Adapters Right Click on Chelsio T3 Multifunction Enumerator, click on Uninstall
Why does the driver install give a warning about signature? Chelsio is currently working on getting its driver digitally signed.
General Information
